On February 2nd, we announced a new service program available to all customers purchasing Dot Hill branded AssuredSAN storage arrays through authorized resellers. We think this will be a great differentiator for Dot Hill and an excellent value for our customers.
The addition of free onsite support serves as the latest testimony to Dot Hill’s highly reliable AssuredSAN storage, which continues to gain momentum in the distribution channel. We want our channel partners and end-user customers to know that ‘Assured’ is not just the name of our SAN solutions, but also how we want them to feel when they turn to Dot Hill products to manage and protect their critical data assets.
Five 9’s of Availability
One of the reasons that we can offer a free year of service is that Dot Hill products are extremely reliable. AssuredSAN 3000 storage arrays have demonstrated Five 9’s
of availability. This is the kind of availability you might expect in an expensive enterprise class storage product costing much more, but we make it available in our core product line for entry and midrange data centers.
It’s That Easy
Customers who register the product at www.dothill.com/registration will now receive a 1 year onsite service agreement. This is in addition to the 3 year warranty. It’s that easy.
This offer applies to all AssuredSAN 2002, 3000, and 3003 branded products shipped on or after January 1, 2012.
The onsite service provides coverage 8 hours per day Monday through Friday with next day response time. That’s included with registration.
Service coverage is available in North America and Europe all tier 1 cities.
For customers with more demanding service expectations, there are also options to upgrade to a 4-hour response time and to 7×24 coverage.
It’s a Great Value
Dot Hill has revamped the service program so that a 3 year onsite service agreement is available at very attractive prices. Customers who purchase up front for 3 years will receive annual service for about 7% of the purchase price. That’s just a great value for your customers. At the time that customers register, there is an offer available to upgrade service to a full 3 year period so service can be easily added.
Contributed by: Brad Painter, Vice President, Channel Sales, Dot Hill Systems